Hello all,
I have an IT company that services multiple SMB customers.
Can I manage multiple customers with JIRA Service Desk?
Does the portal have a unique ID that tells the system which customer is applying for help? Can I issue separate reports for them ? Can I manage assets for each customer independently?
Tnx
I'm evaluating Service Desk and have the same question. If I cannot have a service desk customer associate themselves with their company when adding a ticket, I can't use it. I can't rely on their email to tell me accurately their company. can anyone help?
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