Manage Multiple customers with JIRA Service Desk

Hello all,

I have an IT company that services multiple SMB customers.

Can I manage multiple customers with JIRA Service Desk?

Does the portal have a unique ID that tells the system which customer is applying for help? Can I issue separate reports for them ? Can I manage assets for each customer independently?


1 answer

I'm evaluating Service Desk and have the same question.  If I cannot have a service desk customer associate themselves with their company when adding a ticket, I can't use it.  I can't rely on their email to tell me accurately their company.  can anyone help?

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