Manage Multiple customers with JIRA Service Desk

Hello all,

I have an IT company that services multiple SMB customers.

Can I manage multiple customers with JIRA Service Desk?

Does the portal have a unique ID that tells the system which customer is applying for help? Can I issue separate reports for them ? Can I manage assets for each customer independently?

Tnx

1 answer

I'm evaluating Service Desk and have the same question.  If I cannot have a service desk customer associate themselves with their company when adding a ticket, I can't use it.  I can't rely on their email to tell me accurately their company.  can anyone help?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

78 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you