It seems that user's account management has changed in Atlassian Cloud. In particular, I'm trying to update the Full Name of a customer's account but the field is grayed out and not available for editing.
There is a current feature request that you can find at CLOUD-9469 for this particular issue. When you have a personal account, only you can update your account details, not the administrator so if the account is a personal account that would explain the behavior you are seeing and is documented in Personal and managed Atlassian accounts. As a workaround you can ask the user to log on to id.atlassian.com and change the name in the Profile.
In order to get more traction on the feature request I would also recomment voting on the issue and adding any comments you think are relevant to the issue.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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