Maintain customer in service desk?

I took over the administration from a Service Desk. The Service Desk is configured so that anyone can email the service desk or raise a request in the portal.
In the customer list I can see users from the internal company (coming from LDAP) but I can't delete them. So those users should stay as a user in JIRA but should be dropped from the JSD customer list. I checked already if they are in a role from the JSD project but they aren't.

Any idea?

1 answer

0 vote

Hi Jörg,

If these users are in LDAP you can delete them from LDAP or move them out of the JIRA groups in LDAP and once the sync happens they will be removed from JIRA.



Hi Branden,

if I delete them from LDAP they would't have access to JIRA anymore. 

But they should have still access to JIRA. So I only want them to drop them from the customer list.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot