I would like to increase frequency of checking mails in service desk (I've added mail as a channel). For Regular JIRA issue there is MailFetcherService delaytime https://answers.atlassian.com/questions/147496/jira-incoming-mail-check-frequency or availible via settings. Is there similar option for Service Desk?
Unfortunately no, nothing through the interface can be used to change the polling interval (at least what I am aware of).
A similar database modification can be done into the JSD tables that are created when the plugin is installed but I would be careful doing direct database modifications.
The tables in the database usually start with #AO_123333 something like this... you will need to investigate which ID is the JSD plugin tables. The number represents a unique ID for each plugin, so there will be a lot of tables with the same ID which means, they are from the same plugin.
I've found AO_54307E_EMAILCHANNELSETTING where there's email that is a channel in service desk but there's no field in regards to fetch time:
Plus AO_54307E_EMAILSETTINGS has no data in it.
Other tables that I can look into?
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