MailFetcherService delaytime in Service Desk


I would like to increase frequency of checking mails in service desk (I've added mail as a channel). For Regular JIRA issue there is MailFetcherService delaytime or availible via settings. Is there similar option for Service Desk?

1 answer

Hi Bartosz,

Unfortunately no, nothing through the interface can be used to change the polling interval (at least what I am aware of).

A similar database modification can be done into the JSD tables that are created when the plugin is installed but I would be careful doing direct database modifications.


Hi Eric!

Sounds promising. I would like to test it. What's the proper field in db?


The tables in the database usually start with #AO_123333 something like this... you will need to investigate which ID is the JSD plugin tables. The number represents a unique ID for each plugin, so there will be a lot of tables with the same ID which means, they are from the same plugin.

I've found AO_54307E_EMAILCHANNELSETTING where there's email that is a channel in service desk but there's no field in regards to fetch time:








Plus AO_54307E_EMAILSETTINGS has no data in it.


Other tables that I can look into?

Hmm, thats weird,  I would of thought it would of been in one of those tables.

Just to double-check, the polling was not placed in serviceconfig table?

Nope, serviceconfig doesn't contain config for service desk emails.

Bartosz, did you find a solution?

Hi @Daniel Heckl,

Unfortunatelly no - for Service Desk it isn't exposed in databased. Some guy from Atlassian pointed me to JIRA source code but we don't want to modify JIRA code to do this so we're forced do use it with default wait time.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,080 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot