Mail subscription for filter is not working for a custom field column

I have created a filter and subscribed for it. For one of the custom fields in subscription mail I am getting following exception, but while displaying it into issue navigator I do not get any exception.

Key Summary Description Assignee Reporter Status Resolution Responsible Team Created Updated An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.jira.issue.fields.layout.column.ColumnLayoutItemImpl threw exception class java.lang.NullPointerException : null at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:251) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:175) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:327) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:51) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:95) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:166) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:171) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.Template.merge(Template.java:256) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:422) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:77) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:61) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:56) at com.atlassian.jira.web.component.AbstractWebComponent.getHtml(AbstractWebComponent.java:33) at com.atlassian.jira.web.component.IssueTableWebComponent$1.write(IssueTableWebComponent.java:149) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:81) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:47) at com.atlassian.jira.mail.SubscriptionMailQueueItem.getContextParams(SubscriptionMailQueueItem.java:295) at com.atlassian.jira.mail.SubscriptionMailQueueItem.sendSearchRequestEmail(SubscriptionMailQueueItem.java:144) at com.atlassian.jira.mail.SubscriptionMailQueueItem.send(SubscriptionMailQueueItem.java:122) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52) at org.quartz.core.JobRunShell.run(JobRunShell.java:195) at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520) An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.jira.issue.fields.layout.column.ColumnLayoutItemImpl threw exception class java.lang.NullPointerException : null at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:251) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:175) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:327) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:51) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:95) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:166) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:171) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.Template.merge(Template.java:256) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:422) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:77) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:61) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBody(DefaultVelocityManager.java:56) at com.atlassian.jira.web.component.AbstractWebComponent.getHtml(AbstractWebComponent.java:33) at com.atlassian.jira.web.component.IssueTableWebComponent$1.write(IssueTableWebComponent.java:149) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:81) at com.atlassian.jira.web.component.IssueTableWebComponent.getHtml(IssueTableWebComponent.java:47) at com.atlassian.jira.mail.SubscriptionMailQueueItem.getContextParams(SubscriptionMailQueueItem.java:295) at com.atlassian.jira.mail.SubscriptionMailQueueItem.sendSearchRequestEmail(SubscriptionMailQueueItem.java:144) at com.atlassian.jira.mail.SubscriptionMailQueueItem.send(SubscriptionMailQueueItem.java:122) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52) at org.quartz.core.JobRunShell.run(JobRunShell.java:195) at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) at

1 answer

1 accepted

The issue was with version upgrade of plugin.

I restrated the server with new plugin version and it started working fine.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

303 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you