Mail parsing, how to get sender email address


I need to parse incoming emails to issues. In particular, I'm interested in the extraction of sender email adress to the custom field, because I need to reply customers, which haven't jira account (auto creating account doesn't reasonable for me, too much sporadic customers).

Is there any free plugins like JEMH for Jira 6.0-6.1 or is it the only option?

Maybe there's an easier way to solve my problem?


2 answers

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Pedro Cora Atlassian Team Sep 30, 2013

Hi Tim,

I don't think that there's any free plugin that does this. And the only way to parse this would be by modifying JIRA's source.

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You can develop your own plugin, it really isn't that difficult. Try reading this tutorial and see if you can do it (you'll most probably want to use "messageUserProcessor.getAuthorFromSender(message)"). If not, Atlassian marketplace is your best chance.

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