Mail parsing, how to get sender email address


I need to parse incoming emails to issues. In particular, I'm interested in the extraction of sender email adress to the custom field, because I need to reply customers, which haven't jira account (auto creating account doesn't reasonable for me, too much sporadic customers).

Is there any free plugins like JEMH for Jira 6.0-6.1 or is it the only option?

Maybe there's an easier way to solve my problem?


2 answers

0 votes
Pedro Cora Atlassian Team Sep 30, 2013

Hi Tim,

I don't think that there's any free plugin that does this. And the only way to parse this would be by modifying JIRA's source.

You can develop your own plugin, it really isn't that difficult. Try reading this tutorial and see if you can do it (you'll most probably want to use "messageUserProcessor.getAuthorFromSender(message)"). If not, Atlassian marketplace is your best chance.

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