Mail parsing, how to get sender email address


I need to parse incoming emails to issues. In particular, I'm interested in the extraction of sender email adress to the custom field, because I need to reply customers, which haven't jira account (auto creating account doesn't reasonable for me, too much sporadic customers).

Is there any free plugins like JEMH for Jira 6.0-6.1 or is it the only option?

Maybe there's an easier way to solve my problem?


2 answers

0 votes
Pedro Cora Atlassian Team Sep 30, 2013

Hi Tim,

I don't think that there's any free plugin that does this. And the only way to parse this would be by modifying JIRA's source.

You can develop your own plugin, it really isn't that difficult. Try reading this tutorial and see if you can do it (you'll most probably want to use "messageUserProcessor.getAuthorFromSender(message)"). If not, Atlassian marketplace is your best chance.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,867 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you