It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mail handler rejects emails from certain people

Our process to auto open a ticket from an email works great generally, but for a couple of emails, it will not open a ticket. Any idea why?

1 answer

1 accepted

1 vote
Answer accepted

Hi Jacob,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they found out in the logs that the tickets were not being created because the person who sent the email didn’t have access to the project. 

To check why the tickets are not being created in Service Desk, it’s necessary to go to Jira settings > Products > Email requests and click on “View log” for the desired email and click on the Processing log tab.

I’m sharing this information here in case other community members face the same issue, so they will know where to check the information.


Like Angélica_Luz likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you