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Mail configuration

Hanae alahcen
Hanae alahcen May 28, 2013

i'm configuring the mail notification system

but when i test the connexion the following exception is showed :

  • AuthenticationFailedException: 535 5.7.3 Authentication unsuccessfu

can somebody tell me whta this error means ? thanks

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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May 28, 2013

Username/password is the usual culprit for this message. Some mail servers also check the source as well and return this message if they don't like the source (for example, the user called "Jira" can only connect from the server called jiraserver). Check the username/password first though.

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Chung Park Chan
Chung Park Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 28, 2013

Hi Hanae,

Can you check on the username and password for the mail server?

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