Mail audit log errors

Hi in our mail audit log we are getting the following failures every single day at different times:

* BYE JavaMail Exception: java.io.IOException: Connection dropped by server?
* BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out

Emails are working normally but I cannot find any support on resolving this.  Below is our email request details:

Email Protocol: Secure IMAP
Mail Server: outlook.office365.com
Port: 993

Can someone please assist?

1 answer

0 vote

That's the mail server failing to respond to requests - you'll need to read the mail server's log to find out why it is failing, and check your network is handling the connection between the servers correctly.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,319 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot