Mail Notification

When i do a test connection in the outgoing Mail Section

i have this exception appeared

AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

so what does it mean , and how can i resolve it

thanks ,

2 answers

1 accepted

1 vote
Penny Wyatt Atlassian Team Apr 29, 2013

This error message has been generated by the mail server. It means that it has refused to send your email because it believes you don't have permission to do so.

I recommend checking the username/password you have entered in the mail server configuration page in JIRA to ensure they are correct. This should be the username and password of an account on the mail server, not your JIRA username and password.

is this because i'm under session Network of the company ?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

152 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you