Mail Notification

When i do a test connection in the outgoing Mail Section

i have this exception appeared

AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

so what does it mean , and how can i resolve it

thanks ,

2 answers

1 accepted

1 votes
Penny Wyatt Atlassian Team Apr 29, 2013

This error message has been generated by the mail server. It means that it has refused to send your email because it believes you don't have permission to do so.

I recommend checking the username/password you have entered in the mail server configuration page in JIRA to ensure they are correct. This should be the username and password of an account on the mail server, not your JIRA username and password.

is this because i'm under session Network of the company ?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot