Mail Notification

When i do a test connection in the outgoing Mail Section

i have this exception appeared

AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

so what does it mean , and how can i resolve it

thanks ,

2 answers

1 accepted

1 vote
Accepted answer
Penny Wyatt Atlassian Team Apr 29, 2013

This error message has been generated by the mail server. It means that it has refused to send your email because it believes you don't have permission to do so.

I recommend checking the username/password you have entered in the mail server configuration page in JIRA to ensure they are correct. This should be the username and password of an account on the mail server, not your JIRA username and password.

is this because i'm under session Network of the company ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

77 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you