Mail Handler in JIRA

Hi I have setup a mail handler in JIRA which reads email from the mailbox and creates the issue type however after the ticket is created the email is getting deleted from the mailbox. can we stop those emails getting deleted even after the ticket is created?

3 answers

1 accepted

This widget could not be displayed.

Hi Neeta,

The easiest solution is to simply put a rule in your mailbox that copies all new mails into a 'Jira' folder and let the JIRA mail handler read this folder.

If you do this you'll keep all your mails in your inbox and JIRA can just keep reading the emails.

Best regards,
Peter

This widget could not be displayed.

Check out this document and look for the note "How JIRA handles messages on a mail server"

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

97 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you