Mail Handler in JIRA

Hi I have setup a mail handler in JIRA which reads email from the mailbox and creates the issue type however after the ticket is created the email is getting deleted from the mailbox. can we stop those emails getting deleted even after the ticket is created?

3 answers

1 accepted

Hi Neeta,

The easiest solution is to simply put a rule in your mailbox that copies all new mails into a 'Jira' folder and let the JIRA mail handler read this folder.

If you do this you'll keep all your mails in your inbox and JIRA can just keep reading the emails.

Best regards,

Check out this document and look for the note "How JIRA handles messages on a mail server"

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

332 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot