Mail Handler deletes all mail from mailbox

Roy I'm New Here Oct 10, 2017



We have a mail hander running that process e-mail from a Office 365 mailbox. We configured Jira to only process e-mails from users with an account in Jira. Unfortunately also non Jira user mail are processed. Why is Jira deleting all message and not the one that are processed as Issue in Jira?





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Roy I'm New Here Oct 10, 2017

we are using JETI als mail handler..

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Same problem here...
I'm wondering what is the definition of "processing" an e-mail.

I would expect from Jira to delete the mails which have been correctly translated into a new Jira issue. And that the mails which could not be translated into an issue (because the reporter is not known from Jira instance) remain in the mailbox.

Is it possible to configure Jira ServiceDesk cloud in such a way ?

Thanks in advance for the help.

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