Hello we just upgraded our JIRA instance from 5.2 to 6.2 and since this upgrade date, the mail handlers do not work anymore.
We are getting errors like :
An error was encountered whilst handling messages from the mail server "xyz-any-servername" using the handler "class com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler".
The error was:
"Unable to create issue with message."
'com.metainf.jira.plugin.emailissue.handler.AutoReplyMailHandler' cannot be instantiated because there is no corresponding enabled module defining message-handler of such class
We didnt change something in our mail handler configuration or in our mail server configs.
Has anybody an idea what we can do or did something changed between JIRA 5.2 and JIRA 6.2 relating to this topic.
Kind Regards and thanks
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs