Mac OSX screenshot not working

hi there,

i have JIRA on-demand and on my Mac, i am not able to use attach screenshot feature. it hangs! i read a few posts but no luck! one said to enable Java 6!!! there must be a solution as i am not alone on this.

i am using Java 7 update 45.


3 answers

Hi Parham,

Could you please tell me which browser you are using(ie browser name and bit). Did you followed the steps to capture the screen shots in Mac given by atlassian.

And you can see



Still you are getting the same problem?

hi praham

if you want to take a screenshot mac osx do this Shift + cmd + 3 or 4 to zoom your screenshot or checkit this website

The default way to make OSX screenshot is by pressing "Shift"+"Command"+3/4 to snapshot the whole screen or any selected area. Besides, you can use this Free Screenshot Capture, which features as screenshot taking, images editing, uploading and sharing. You can give it a try!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

800 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you