It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Lost permission to drag and drop to sprint

I've suddenly lost the ability to drag and drop from backlog to sprint it just defaults back into the backlog.

I'm using jira cloud on next gen project.

I've tried this on 3 different devices (Mac, Windows, iPad) and on Safari, Chrome and Edge(yes I know edge!)

Please can some help I have no idea why this has changed.

I'm the site admin, project admin and as far as I'm aware I've not changed permissions.

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Oct 03, 2019

are you an admin? if so please check the permissions for the project to ensure you have Manage Sprint permissions. if not discuss with your admin.

Thanks Jack as far as I'm aware yes I'm the admin. Project is next generation so very little in there and I've not changed from default.

Bizarrely I've just checked and I can action the task item to move to sprint i.e. click on ... and select move to sprint

I'm also unable to reorder backlog through drag and drop

Jack Community Leader Oct 03, 2019

ah...next gen.

Well you aren't loosing your mind. I just checked a NG test project I have and I observe the same thing. Unsure if that was an intended update or unintended regression. I would recommend reporting to Atlassian Support. If you are on a starter license LMK and I will report it.

Thanks for the verification, feeling a little more sane!

Hopefully its not an intended update! Next Gen projects seem a little flaky! 

Will report to support really appreciate the swift help

Jack Community Leader Oct 03, 2019

great. please update here once you hear back.

I am experiencing the same issue.

...and it is fixed!

Still have the same experience! Work ok in the App though.

Looks like it’s all back and working

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

273 views 1 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you