Looking to Clear/Reset Issue History

We are moving a project from a secure zone to a public zone. Some of the issues previously had sensitive data in them, but have modified for public consumption. We would like to clear the history/changelog, so the previous changes cannot be seen.

We have the project on an interim server, so we can pretty much do whatever.. I've just not seen a clear answer on how to perform this.

3 answers

1 accepted

1 vote
Accepted answer

Only way of doing this is to drop the records out of the history using SQL. You'll need to find the stuff you want to destroy in "changeitem" and then check the associated "changegroup" record - if it has no changeitems left, then you should remove that too. For comments, jiraaction is the table to look at. I would not recommend touching anything else though, I don't know them well enough.

Normally, I warn people off SQL tinkering, but in this case, it is moderately safe as long as you keep the changegroup/item relationship above clean. The history is not directly used a lot and there aren't associated counters to update for deleteion. You really do need to do the standard Jira/SQL routine though - shut down Jira, backup the database, prove you can restore it, run your SQL, restart Jira and do a full re-index.

Nic, would you recommend certain documentation to get queries from for this, or a certain command to clear the tables?

Sorry, I was half understanding what I was typing. I was essentially asking if you were using "DELETE FROM" or "TRUNCATE" or "REPLACE", whathaveyou. I ended up doing this with "DELETE FROM" and it worked well.

Not sure what you mean by "certain documentation to get queries from this". If you delete the history data, it's gone, dead, never to be recovered, so there's no queries you can run on it after you destroy it.

I'm not sure about "certain command" either. I would like to jump on the "clear the tables" clause - you absolutely do NOT want to do this. The aim is to destroy some historical data, not the entire system. So you run deletes in SQL to remove the lines you know you don't want.

Ah, I see. Yes, it's definitely "delete from ... Where ..."

If you have script runner plugin you can run the following. replace ABC-1234 with your own issue key. Don't forget to test it in a test env first.

import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.component.ComponentAccessor
def issueManager = ComponentAccessor.getIssueManager()
Issue issue = issueManager.getIssueObject("ABC-1234")
def changeHistoryManager = ComponentAccessor.getChangeHistoryManager()

Er, that won't actually work - this question is about a version where those calls are different.

I've just run this script from Ravi in 7.1.8 which works (thanks!). 

I was just wondering if there is a way to specify a particular entry from the change history rather than all of the change history?

Thank you for sharing Ravi, this worked for my instance and saved me a large headache of having to explain to users why they will need to stop work for a period of time while I take out the data.

0 votes
Joe Wai Tye Atlassian Team Jun 12, 2014

Hmm, as far as I know, there really isn't any method to do this except to perform some queries on the database directly to erase them. However, as you might expect, this method can be a tad risky, as there could be quite a number of tables linked to each other that could affect this.

I'd recommend that yuo work with the DBA for this, and make sure you always have a backup on hand, in case anything goes awry.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,076 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you