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Looking for a professional verbiage communication that needs to be sent to the Organization

Hello,

Our Company is moving to  Jira Service desk and we have a Project going on for the same, Jira Data Center Migration we are in the process of sending out an email communication to the masses/entire organization that the way people use Jira currently will change if you don; 't have a Jira License, you will be directed to the portal. 

I am basically looking for a professional verbiage/ template that can be sent out to company-wide to let the employees know/heads up that going forward, they will be logging into the Customer portal to submit Tickets.

Thanks!

 

1 answer

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Answer accepted
Teja
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 24, 2023

Hi @Ruchi Uppal ,

Welcome to Atlassian Community!

you can refer this sample template and change according to your organization process - 

Subject: Important Update: Transition to Jira Service Desk for Ticket Submission

Dear Team,

We hope this message finds you well. We want to inform you about an important change that is coming to our organization's workflow. As part of our commitment to improving our service and enhancing our internal processes, we are in the process of transitioning to Jira Service Desk for all our ticket submission and management needs.

What Does This Mean for You?

Starting [Date of Transition], we will be using Jira Service Desk as our primary platform for submitting and managing all IT-related requests, inquiries, and issues. This transition will affect the way you interact with our IT and support teams. Here are some key points to note:

  1. Access to the Customer Portal: If you do not have an active Jira license, you will be directed to our Customer Portal for ticket submission and tracking. The Customer Portal is designed to provide a seamless experience for all your support and service needs.

  2. Efficient Ticketing: Jira Service Desk is a powerful tool that will streamline the process of submitting and tracking tickets. You will receive updates and notifications on the status of your requests directly through the portal.

  3. User-Friendly Interface: We have worked to ensure that the Customer Portal is user-friendly and intuitive. You will find it easy to navigate and use.

What You Need to Do:

To ensure a smooth transition, here's what you need to do:

  1. Familiarize Yourself: Take some time to explore the Customer Portal before the transition date. You can access it [Provide Portal Link].

  2. Login Information: If you have a Jira license, you can continue to use your existing login credentials. If you do not have a license, you will be able to create an account on the Customer Portal.

  3. Training and Support: We will be providing training sessions and support to help you get acquainted with the new system. Look out for communication regarding training schedules and resources.

We understand that change can sometimes be challenging, but we believe that this transition will ultimately improve our efficiency and service quality. Our IT and support teams are committed to providing you with the best assistance, and Jira Service Desk will play a crucial role in achieving this.

If you have any questions or concerns about this transition, please feel free to reach out to [Contact Person/Team] for assistance.

We appreciate your cooperation and understanding as we work to enhance our processes for the benefit of our entire organization.

Thank you for your attention to this important update.

Please accept the answer if this helped you.

Thanks,

Tejaswini

Thank you, Tejaswini. This is perfect!

Teja
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 26, 2023

Hi @Ruchi Uppal 

Please accept the answer if it helped you.

Thanks,

Tejaswini

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