Hi, we have a trouble with integrity to HP ALM, since last time integrity check failed:

ERROR #1- adapter.CONNECTION_FAILURE : Failed to connect to endpoint of type JIRA. Error: com.mercury.qc.gossip.exp.GossipServerException: server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: com.hp.qc.synchronizer.adapters.exceptions.AdapterException: Required permission(s) missed: BROWSE,USER_PICKER.. 
ERROR #2- server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: com.hp.qc.synchronizer.adapters.exceptions.AdapterException: Required permission(s) missed: BROWSE,USER_PICKER. 
ERROR #3- Required permission(s) missed: BROWSE,USER_PICKER

But all permissions is correct. Please, help us or send log.

Our JIRA it-bpm.atlassian.net

1 answer

1 accepted

You need to open a case with support.atlassian.com as this is the user forum for atlassian, we don't have insight in cloud instances.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,775 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot