Hi, we have a trouble with integrity to HP ALM, since last time integrity check failed:

ERROR #1- adapter.CONNECTION_FAILURE : Failed to connect to endpoint of type JIRA. Error: com.mercury.qc.gossip.exp.GossipServerException: server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: com.hp.qc.synchronizer.adapters.exceptions.AdapterException: Required permission(s) missed: BROWSE,USER_PICKER.. 
ERROR #2- server.RemoteExecService.UNHANDLED_EXCEPTION : Unknown exception type is caught: com.hp.qc.synchronizer.adapters.exceptions.AdapterException: Required permission(s) missed: BROWSE,USER_PICKER. 
ERROR #3- Required permission(s) missed: BROWSE,USER_PICKER

But all permissions is correct. Please, help us or send log.

Our JIRA it-bpm.atlassian.net

1 answer

1 accepted

You need to open a case with support.atlassian.com as this is the user forum for atlassian, we don't have insight in cloud instances.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you