A user (our member), who had been able to log in, suddenly can't log in.

But other users can log in without any trouble.

Only he can't do.

He confirmed 'Username' and password,and changed browsers and computers.

But all login attemption failed.

I think that it probabbly be a bug, because of charaset.

His username consists of Japanese characters '杣 晃人' ( but other usernames doesn't meet any troubles).

Please fix it immediately.

3 answers

Please raise a ticket on https://studio.atlassian.com/ and let us know your OnDemand instance name so we can investigate.

The ideographic space (U+3000) between the first and third characters may be the problem. Please also have the user try using a Western space (U+0020).

Hi Motoyasu,

I would suggest raising a support ticket at https://support.atlassian.com , so one of our support engineer will be able to help you on this issue you are facing.

All the best.

1 vote

Hi Yamada,

I mentioned this on your support ticket already, but I thought I'd include it here as well for anyone else that finds it, I've logged a bug at https://studio.atlassian.com/browse/JST-6045 for you.

Cheers,

Matt

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,257 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you