Login problems after restoring data from 3.13 to 4.4.5


I am about to migrate a JIRA 3.13 installation to 5.X. As I far as I can understand, I have to go via 4.X in order to accomplish that?

I'have succesfully imported my XML-backup during the installation of 4.4, no errors were reported. But I am unable to login. All my users are in the (brand new) postgresql database.

The old implentation was using LDAP. I do not have the LDAP server available in my test lab, is there any way I can get around this?

This is what i get from the atlassian-jira-security.log:

2012-11-29 14:16:44,377 http-9090-5 anonymous 856x31x1 7nc8as /login.jsp login : 'larserik' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2012-11-29 14:16:44,409 http-9090-5 anonymous 856x31x1 7nc8as /login.jsp The user 'larserik' has FAILED authentication.  Failure count equals 20

1 answer

0 vote
Yilin Mo Atlassian Team Nov 28, 2012

It seems that user membership data is not getting migrate, may be you can review the page about https://confluence.atlassian.com/display/JIRA044/Migrating+JIRA+to+Another+Server, probably need to add the osuser.xml in the right place then restore the backup again.

Cheers :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot