Hi Christopher,
What error message are you getting into your logs?
Is there some firewall blocking the communication? The credentials and address are correct on JIRA Configuration?
These two links might be useful for you:
https://confluence.atlassian.com/display/JIRAKB/Database+Issues+Troubleshooting
Regards,
Renato Rudnicki
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.