Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,797
Community Members
 
Community Events
165
Community Groups

Log which event puts a mail into the mailqueue

Hello,

a user of my jira instance (service management & software both data center) gets notified via mail around 15 times a day with emtpy subject and empty body. 

The outgoing mail log shows following:

2022-04-27 12:34:00,000+0200 DEBUG [] Sending mailitem To='XXX' Subject='' From='null' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='null' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service [c.atlassian.mail.outgoing] Getting transport for protocol [smtp]
2022-04-27 12:34:00,001+0200 DEBUG [] Sending mailitem To='XXX' Subject='' From='null' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='null' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service [c.atlassian.mail.outgoing] Got transport: [smtp://jira@smtp.XXX]. Connecting
2022-04-27 12:34:00,056+0200 DEBUG [] Sending mailitem To='XXX' Subject='' From='null' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='null' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service [c.atlassian.mail.outgoing] Sending message
2022-04-27 12:34:00,432+0200 DEBUG [] Sending mailitem To='XXX' Subject='' From='null' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='null' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service [c.atlassian.mail.outgoing] Message was sent with Message-Id <375509680.9020.1651055640059@[XXX]>

 

How do i figure out which event triggers this mail? We are using Scriptrunner as AddOn but i think, its not the problem in this case.

 

Best regards

 

Martin 

1 answer

This log you shared does not give many details.

Can you check the script registry section of Script Runner and look for any script or configuration which refers to sending an email.
You can also match the time stamps on atlassian-jira.log to see what is actually triggering the emails.

Let me know if that helps.

Regards,

Anzar

Hi Anzar,

 

i will check the scriptrunner scripts. I cant find anything in connection with this issue in the atlassian-jira.log. I checked 10 different times when the mail is sent, Which paket in the logging do i have to change?

 

Regards

 

Martin 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you