Log's referral number

Anyone knows how we can use the Log's referral number for troubleshooting?
Can't find any writeup on that. Thanks in advance. 


We had some technical problems during your last operation.
We deeply apologize for that :(

Log's referral number: 3823437c-a9bd-4d63-b00a-052614bff636

If you need further assistance, please:

  1. Expand the section "Technical details" below
  2. Copy the content from it
  3. Send it with the log's referral number (above) to your JIRA Administrator with this contact form

2 answers

0 votes

Yes, as it says, send it to the support team.  The number itself doesn't mean very much, it's the actual log that matters.

Thanks Nic smile

I was hoping to know how to trace the log from the referral number so that we can self service the troubleshooting when we get error reports.

My guess is that it is a hash based on the timestamp and thread number, but I don't know how to reverse generate the info.

I suspect something similar, it's some form of hash that doesn't tell us much, but enables us to tie it to an error report or section of log.

Has anyone found an answer to this question?  I am trying to debug a problem with our local JIRA server but I don't see anything resembling the referral number in our logs.





Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,788 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot