I'm having an issue with Jira 7.3.6 and Service Desk 3.5.0.
Background story is:
If a user does not have a Jira or Service Desk account, he is directed automatically to the Service Desk customer portal. Now, I made an internal Jira account. But when a user, who does not have jira/service desk account, wants to log into jira, he is automatically directed to the customer portal - so he even does not have a chance to get to the jira login window to log in with that internal account.
I tried to give user the direct login link (<my_jira_instance_name>/jira/login.jsp) but he is still directed automatically to the customer portal.
(I have SSO enabled and connected my user directory with AD. )
So the question is - how can I give my user a chance to get to the jira login window, if he does not have a jira account yet?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot