Log into Jira with internal account

Hi guys


I'm having an issue with Jira 7.3.6 and Service Desk 3.5.0. 


Background story is: 

If a user does not have a Jira or Service Desk account, he is directed automatically to the Service Desk customer portal. Now, I made an internal Jira account. But when a user, who does not have jira/service desk account, wants to log into jira, he is automatically directed to the customer portal - so he even does not have a chance to get to the jira login window to log in with that internal account. 

I tried to give user the direct login link (<my_jira_instance_name>/jira/login.jsp) but he is still directed automatically to the customer portal. 

(I have SSO enabled and connected my user directory with AD. )


So the question is - how can I give my user a chance to get to the jira login window, if he does not have a jira account yet? 


1 answer

1 accepted

It sounds like an issue with your SSO configuration. This is important to fix because without it, if AD goes down, you will not be able to access an internal Jira admin user.

Thanks Boris, I'll try to check our SSO conf.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,852 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot