Log into Jira with internal account

Hi guys

 

I'm having an issue with Jira 7.3.6 and Service Desk 3.5.0. 

 

Background story is: 

If a user does not have a Jira or Service Desk account, he is directed automatically to the Service Desk customer portal. Now, I made an internal Jira account. But when a user, who does not have jira/service desk account, wants to log into jira, he is automatically directed to the customer portal - so he even does not have a chance to get to the jira login window to log in with that internal account. 

I tried to give user the direct login link (<my_jira_instance_name>/jira/login.jsp) but he is still directed automatically to the customer portal. 

(I have SSO enabled and connected my user directory with AD. )

 

So the question is - how can I give my user a chance to get to the jira login window, if he does not have a jira account yet? 

Regards
Timo

1 answer

1 accepted

0 vote
Boris Berenberg Community Champion Nov 19, 2017

It sounds like an issue with your SSO configuration. This is important to fix because without it, if AD goes down, you will not be able to access an internal Jira admin user.

Thanks Boris, I'll try to check our SSO conf.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

503 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you