I'm setting up JIRA Service Desk for a system where I want to be able to log a ticket against a named 'reporter', however that reporter won't have access to the system. When I try it at the moment I get an error advising the reporter is not a valid user. Is there a way round this?
If you are using JIRA Service Desk you should make sure all users you want to be Reporters to be Service Desk Customers.
This will not grant them access to "regular" JIRA, just the JSD tickets they create (or is created "on behalf" of them by an agent)
Note: this customer users will not count towards the JIRA license either
Hope this helped!
Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs