'Log Work' Field is not showing up

Hello everyone,

I'm having issues trying to make the native "Log Work" field show up in one of my recent projects. I set the Resolve Issue Screen as the transition screen for the Closed status in my workflow and added the Log Work field to my Field Configuration Scheme as optional (doesn't matter if I choose optional or required, still it doesn't show up sad).

Here goes a few screenshots to help illustrating the situation:

  • The following status in my workflow configuration is set to trigger the Resolve Issue Screen when the assignee attempts to close the issue

workflow.PNG

  • My field configuration scheme seems to be correctly configured to use the Log work field

fieldConfiguration - Logwork.PNG

  • The screen definitely contains the field

resolveIssueScreen.PNG

  • Lastly, when triggering the Close status here's what I get

wheresMyField.PNG

 

I ran out of ideas to solve this one, your help is appreciated!

Thanks

3 answers

1 accepted

0 votes

Hey Alyson,

 

Have you checked if your user has the "Work On Issues" permission for this project?

 

Cheers

0 votes

Does your user have the permission to log work on the issue?  Could you go to the issue view and see if "log work" is an option on the actions menu?

I went through so many settings that I missed the most obvious ones....thanks Nic and Marcus, the user lacked proper permissions to log work on issues...smile

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,981 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot