Locked field on Screen

creating a new project and I am getting an error that the field 'Account' is required when i try and create an issue.

Thats a locked custom field from one of the plugins (I assume) but its not on the screen I have configured, nor that i can find linked with this new project.  If I add the field things work fine.

Have checked the Screen scheme and issuetype schemes, which are both new and unique to this project.

Feels like I've missed a default config but have crawled all over this config with no joy.

2 answers

This widget could not be displayed.
Rachel Wright Community Champion Apr 07, 2017

Hi Paul,

The first place to check is the Field Configuration for the Issue Type in the project.

Next, check for a validator, on the initial "Create" step, in your workflow.

  1. Open your workflow
  2. Choose the "Text" display mode ("Diagram" mode also works, but my screenshot example shows "Text" mode.)
  3. Click on the very first item in the "Step Name (id)".  Ex:  In my workflow, the first step is named "Open."
  4. Click on the "Create" option.  (See screenshot.)
  5. Check the "Validators" tab for any required fields

I hope this solves it!  If not, enter some additional details and the community will try to assist again.  :)

create-workflow.png

This widget could not be displayed.

To follow up on this .. I found the issue.  A tempo (plugin) set default fields across all field configs.

https://tempoplugin.jira.com/wiki/display/ACCOUNTS/Accounts+configuration

resolved .. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 12 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

39 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you