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Locked account; How can I unlock my SourceTree account connected to Bitbucket?


While working, SourceTree (version 3.3.6) prompted me to enter my credentials. I foolishly entered what I thought was my current password and remembered all too late that I should have entered my Personal Access Token from Bitbucket. 

My account is now locked and any connection I attempt is "Unauthorized". 

I hoped that creating a new Personal Access Token would solve the problem, but it did not. 

How can I prove that it is me (admittedly the one that made a stupid mistake) and unlock my account?

I have been reading through these boards for hours and I cannot find a solution that works.


Thank you

1 answer

0 votes
Fadoua Community Leader Dec 31, 2020

@Christopher Veltri 

Please click here then submit a ticket to Atlassian team. No one within the community cam help you with password issues

Attached is a screenshot of the option to select

Best of luck!


Screen Shot 2020-12-31 at 12.17.22 PM.png

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