Lock/Freeze an issue


During the workflow of an issue, we may need to freeze the workflow temporarily (for instance because the issue can be cancelled but we are not sure yet).

A big displayed warning which warn the user not to process the issue or related sub-tasks would be perfect but I don't think that is possible ?

I have currently not found any other solution than creating an additional status/step "Frozen" which can be reached from any status/steps and which can go back to any status/steps: very complicated.

Does anyone have a more elegant solution ?

Thanks very much in advance,

3 answers

1 accepted

1 vote
Accepted answer

Workflow is indeed the best solution. See if you can use common or global transitions for lesser complexity.


Thanks, the complexity is in defining how to put a constraint to return only to the departing status/step before freezing (of course we can manually check the transition history).

I don't think that this is possible currently.

Oh I found that this is in fact possible. You can create transition with a condition on the previous immediate status.

So the solution is to create a global transition to a "Frozen" status and to manually create transitions from this status to every other status (with each one of the transitions having a condition on the previous status).

Not anymore. We'll release a plugin soon which helps you eliminating (in certain conditions) the need for transitions.

Here's the example http://confluence.kepler-rominfo.com/display/TR/Locking+Issues . Stay tuned .

Edit: updated the URL, as requested below

Also, Locking issues via Live Fields: http://confluence.kepler-rominfo.com/display/TR/Lock+an+issue+-+a+better+variant+%28Live+Fields%29



Very interesting and elegant solution !

Would your approach also lock the associated sub-tasks ?

I'm eagerly awaiting this plugin.

Thanks !

Hi. We thought so, too.

It's scripted, so yes, subtasks can be locked too.

Delivery is in about 3 we from now (around 31Aug +- 1w)

Done, check the above

Radu, can you please update the answer, the URL is broken and even by browing your website I wasn't able to find as solution for this problem: Freeze / Unfreeze. I need a solution that would not mess all my workflows.While Freeze is easy to implement as an Global transition (or common if you want it to make if available for Close state or others), I need a defroze solution :D

Also usage of workflow properties will help you restrict who can change anything in the issues that reaches the frozen state. Read Jobin's blog http://www.j-tricks.com/1/post/2011/02/permissions-based-on-workflow-status.html

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,101 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you