List of incoming emails associated with an issue

For our application we need to get a list of all incoming emails associated with an issue, so I can extract basic information for each such as from, subject and body


How can we do this programmatically ?





1 answer

0 votes
Alexey Matveev Community Champion Nov 17, 2017


If you are not on cloud, then you have to write a mail handler plugin. you can find tutorial here

Hi Alexey:

We are, in fact, able to get some email fields when an issue receives an incoming email.

The happens on the "Issue Commented" event where we get the comment like this:

Comment comment = ComponentAccessor.getCommentManager().getComments(issueObject)

From there we can get the author, created time and the body of the email.

In addition we would like to get the from, to and subject fields but those are not available from the Comment object.

So my question is, what other Object can we look at to fetch those?




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