List all service desk issues

How do I list all the issues in my service desk using JQL? I currently have my main JIRA backlog being polluted with loads of issues from the service desk. 

1 answer

0 votes

Have a look at which projects are set to be Service Desks, and then it's just "project in (list of service desk projects)"

Wow - that's not very scalable? Every time I add a project I will need to update the filters. I assumed there is some sort of variable that defines something as service desk. There are some variables aroudn the ticket source but they do not seem to detect service desk or not. 

True, but there's not really an expectation that people might work like that.  The project type isn't exposed directly (although, if you were on Server, you could easily script a field to do it)

You could put all your service desk projects in a category like "sd" and then say "category = SD" as well, still manual, but at least your filters won't need updates.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,778 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you