Links to JIRA issues don't resolve directly from Office 2013

I am logged into JIRA Cloud and I already have the issue I'm linking to open in another tab.

I paste the URL to this (or any other issue) into an Office document

Clicking on the issue presents a page which makes it appear as if I'm not logged in, as below:

 

Perkmission Violation.png

 

After logging in from this page I see the issue, but it makes it tedious when working from a table of issues in Excel when none of the links work in one click. In all other regards I can access JIRA normally in this browser (Chrome).

1 answer

Interesting case! smile 

No SSO between your Office 2013 and JIRA Cloud. 
Perhaps you are also running Office 2013 from a cloud Office 365 subscription?

Is this the case?

Hi Ellen, It is from an Office 365 Subscription, yes.

Yah - seems you need an authentication handshake between the cloud systems. Think abt it - makes sense. If you passed around your file, those users need JIRA login to access. Integration is technically possibly but not there yet..

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,825 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot