I've gone through all the available articles that deal with this issue so far, and none of them quite describe our situation. We are running the latest version of JIRA, JIRA Service Desk and Confluence on the same AWS (medium) instance. We are a nonprofit and have a community license for Atlassian products.
We have been troubleshooting this for days to no avail. We are using an nginx proxy.
From our dev:
"I ran the application link diagnostics tool and noticed the authentication test failed. so i inspected the log from the diagnostics and noticed it was failing on 'trusted applications' auth method. That prompted me to disable trusted applications auth and try basic auth instead."
And that appeared to resolve the issue. All our links have been working all the time since then.
I did "Answer your own question" with the comment above. I don't know what else to do to close this out.
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From our dev:
"I ran the application link diagnostics tool and noticed the authentication test failed. so i inspected the log from the diagnostics and noticed it was failing on 'trusted applications' auth method. That prompted me to disable trusted applications auth and try basic auth instead."
And that appeared to resolve the issue. All our links have been working all the time since then.
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Further info from our developer about our configuration:
We have Jira and Confluence installed side-by-side on an Amazon medium EC2 instance. Both are using mysql as their database backend, which is installed on the same machine.
In front of the two applications, we are running Nginx, configured as a proxy server, so that both applications can be reached over port 80 via jira.investigativenewsnetwork.organd confluence.investigativenewsnetwork.org.
We’re using Application Links and Trusted Applications for communication between the applications.
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