Links from Jira --> Confluence suddenly do not work

I have a number of links from Jira issues to pages within confluence, and last night all of the links to those particular pages changed to say that none of the users have permissions to view that linked page.

Was there some kind of fix put in last night to Jira or is there some kind of global permission that changed to restrict these links? The strange thing is that when I click on the link it still works (likely because I'm the administrator.)

I've tried re-indexing and checked all of the permissions & page restrictions, and everything is the same as it was before.

The link text within the Jira Issue is as folllows:

"[Page Hyperlink] You do not have permission to view this page"

13 answers

Any changes are delivered trough updates so unless you are from OnDemand there is no way you will get any changes unless someone with proper access to the application server could apply an upgrade.

Could you check if your application links are preperly configured?

Also what show up in the below logs in the exact moment you try to view an issue:

  • <Confluence Home>\logs\atlassian-confluence.log
  • <JIRA Home>\logs\atlassian-jira.log
Thanks and Regards,
David|Atlassian Support

We have the same issue with our own instance of OnDemand. Overnight it seems all of our Confluence Links from JIRA titles display "You do not have permission to view this page" but the links for myself (Admin) still function.

Hello Matthew,

please could you check your Application Link (JIRA2Confluence) ?

Hope this helps,

Fabio

The Jira to Confluence application link is present.

What is also strange is that when I view an issue from the "Recently Viewed Issues" link, the confluence links show up properly. Then when I refresh the issue page, or load the issue by clicking directly on the issue from link in a list, the confluence links change to this:

"[Page Hyperlink] You do not have permission to view this page"


Please, could you check if you well setup Trusted Application into the Application Link?

Regrads,

Fabio

<th>
Confluence (zonebreak.atlassian.net) system link system link Confluence system links cannot be edited

This is what is listed in the application links. This link to confluence cannot be edited.

I have the same problem using OnDemand.

So you're using an JIRA on-demand. You need to raise a ticket here https://support.atlassian.com

We can't support you on that. I'm sorry.

Regards,

Fabio

Support tickets are individual to the customer, I would think that if multiple people are having this issue with OnDemand it would be good to make Atlassian aware on this shared forum?

I'm also having this problem, it started happening at about the same time reported by the asker.

This may be a manifestation of CONF-33783, I suggest you (and I) watch that issue and vote for it to be fixed.

I have the same problem using OnDemand, it started happening about the same time as the reporter.

Hi,

We also have the same problem for our Confluence and Fisheye links inside JIRA:

- the first time I browse an issue, all link are displayed fine: I can also clock them

- if I use the link and refresh the issue page in my browser, the confluence link is still working but has the "You do not have permission to view this page" title. The fisheye commit links are completely broken and cannot be displayed at all

We use JIRA v6.2.5. Confluence v5.5.2 and Fisheye v3.4.4

Issue is resolved

What was the resultion?

I am having this issue

I add a jira ticket id to a conflunce document, and it shows up the issue links section as

[page link] You do not have permission to view this page

conflunce page is setup with zero restrictions..

How was issue resolved?  I have had this issue for last year or so expecting the latest versions of JIRA and Confluence to resolve it.  I am NOT using ON Demand and my versions of JIRA / Confluence are 6.3.14 and 5.7, resp.

I've perused all the Issues marked as "Resolved", but have yet to see a resolution.

Note: I have re-applied the application links several times, but to no avail.

Any help on what magic bullet I may be missing to resolve this issue would be appreciate.

Never mind finally found fix here after being pointed to indirectly while writing support ticket.: https://confluence.atlassian.com/display/JIRAKB/You+do+not+have+permission+to+view+this+page+when+linking+a+Confluence+page+in+a+JIRA+issue Basically, I had to configure Oath in the Application Link rather than Trusted Applications and I also found that we needed to use 2-legged authentication

In "Outgoing Authentication" while on Jira side of Application Links.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,945 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot