Linking issues between instances or other way

Hi, We're using Jira for internal use to manage our development process: tasks, bugs, time tracking etc. We'd like to open our Jira system for our customers, by having another instance of jira for external use (5-20 users/customers). I'd like our support web site to resemble to the atlassian support one. I'd like our customers to be able to open issues (bugs and feature as a start), and I'd like that issue to be connected to our internal jira instance. What do you suggest as the best solution for us in such a case? What would be the best practice in such a case? Thanks,

1 answer

1 accepted

Hi, usually after a customer issue has been submitted, the support staff take a look and see what can be done. If it can be solved at this level, then it's resolved. If it does need to go to the internal JIRA, an issue is created there and linked to the customer issue.

I'd say make sure you have JIRA 5.x and have application links setup so you can link remote issues between the 2 JIRA instances.

However, if you want more automation, you might need some customization.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,111 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot