Linking Confluence pages in Jira is displaying a red lock icon

I was wondering if you can help, recently we upgraded our Confluence and Jira intances to  5.6.6 and v6.3.14 respectively.

It was reported when you link Confluece pages in Jira, Jira is displaying a red lock icon instead of the page name. I thought this could be caused by permission restrictions or so, however I did some tests creating a space in Confluence with no permissions at all, I mean even an Anonymous can create/delete pages however Jira is still showing this red lock icon.

We've reindexed both Jira and Confluence, and clean the Plugin-cache in Confluence.

Besides permissions and reindexation, I don't know if you guys have another advice, I don't if the application link might affect this.

Please check the attachments.  linked_pages.png

1 answer

0 vote
Steven Behnke Community Champion Feb 24, 2015

I think you should open an issue at support.atlassian.com. This looks indicative of permissions not coming across the applink. It doesn't recognize you so it assumes you can't see it, hence the image2015-2-24 20:43:41.png icon.

Hi Steven, You see, that's what I don't understand: I can click on the link and the Confluence page loads and everything fine, however I'm gonna take your advice and open a ticket in atlassian.

Steven Behnke Community Champion Feb 25, 2015

I suspect they are going to have you investigate your applink connection. I've not seen that issue before and I can't find the right words to find it in the Issue Tracker.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

82 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you