Link Service Desk to Confluence Knowledge base. All urls are localhost

I have JIRA with service and confluence install on the same box called mycompany-JIRA, with JIRA being mycompany-JIRA:8080 and confluence being mycompany-JIRA:8090

When I go to the service desk project administration and go to Knowledge Base, and select the option to link to a confluence space, then my instance will appear in the drop down list, once I select this my workspace will appear in the list.

The base url on the confluence instance is mycompany-JIRA:8090, however when an article come up in the search results on service host it fails as it is trying to connect to localhost:8090 which will only work on the box itselt.

Even the links in the admin page on the service desk such as:

"Authoring

Manage which agents can author knowledge base articles via space permissions."

Are all localhost.

How do I configure the url that it uses to connect to confluence to be mycompany-JIRA:8090?

 

 

1 answer

1 accepted

I've seen this before and I got around it by recreating the application links between JIRA and Confluence. When doing so make sure you specify the correct URLS and not localhost.

Re-creating the link worked for me.

This didn't work for me, am I missing something simple?

I relinked my applications and I'm still seeing this issue. Any suggestions?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,001 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot