Link Service Desk to Confluence Knowledge base. All urls are localhost

I have JIRA with service and confluence install on the same box called mycompany-JIRA, with JIRA being mycompany-JIRA:8080 and confluence being mycompany-JIRA:8090

When I go to the service desk project administration and go to Knowledge Base, and select the option to link to a confluence space, then my instance will appear in the drop down list, once I select this my workspace will appear in the list.

The base url on the confluence instance is mycompany-JIRA:8090, however when an article come up in the search results on service host it fails as it is trying to connect to localhost:8090 which will only work on the box itselt.

Even the links in the admin page on the service desk such as:

"Authoring

Manage which agents can author knowledge base articles via space permissions."

Are all localhost.

How do I configure the url that it uses to connect to confluence to be mycompany-JIRA:8090?

 

 

1 answer

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I've seen this before and I got around it by recreating the application links between JIRA and Confluence. When doing so make sure you specify the correct URLS and not localhost.

Re-creating the link worked for me.

This didn't work for me, am I missing something simple?

I relinked my applications and I'm still seeing this issue. Any suggestions?

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