Link JIRA Software Project to Confluence Knowledge base? Edited

We are an OPS team. We manage projects via Agile, but we also manage Incidents and Service Requests. We are at a scale where we manage this effectively in a single queue, so we are a JIRA Software project.

I would like to improve the consistency with which we discover and maintain documentation. Having our issues surface articles from our Confluence space in a manner similar to how JIRA Service Desk surfaces Knowledge Base articles should facilitate the practice.

This does no appear to be possible, though. If you are a Service Desk you link to a KB, else, you don't propose documentation links from your Software project issues to your Confluence space. Is there a way to get around this limitation, or ... ?

1 answer

Good afternoon Mr. Howard,

Its sounds like you’re creating some functionalities of JIRA Service Desk (JSD) without actually using JSD. Would that be a fair assessment?

No doubt you’ve investigated setting up a public or private depending on the requirement, facing Confluence page to make this work? Another option is of course bespoke development or potentially some 3rd party plugin.

Without knowing more requirements, my advice would be look at installing JSD for KB’s, Queues, and other ITSM functionalities that may surpass what you currently have.

I hope this was helpful.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot