I am looking to create certain "shortcuts" in our workflow that only certain groups/roles/people can access. I have scoured the boards looking for an answer with no luck.
Exaple: I would like Project Leads to beable to move a ticket to the end of a workflow with out having to hit each step and confirm. We currently have 14 steps in our workflow.
Any suggestions to be able accomplish this would be greatly appreciated
Post-functions are too late in a transition.
Limit access to the transitions with "Conditions" - this is exactly what they are there for (not sure why you can't find this, it's on the same page of docs as post-functions). You should find conditions like "only project lead" or "only people in role of X" and be able to build on that.
You could accomplish this by creating a single global transition to the destination status, and in this particular global transition set a condition limiting users from group/role/individual to perfom it.
This way the transition is available at all times to push an issue through to the destination status whilst keeping the "normal" transitions intact.
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG