Yes, please contact Atlassian team directly as they are my official reseller handling that process.
Kind regards,
Frank
If the license does not appear in your my.atlassian.com portal then you did not purchase the product. Please double check to see if there was a payment registered by your credit card. If you see one, but no license, please open a support issue with us at https://support.atlassian.com/ If there is no charge on your card, then please just purchase it again.
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