Hi there, we have a JIRA Software license for 250 users and a Zephyr license for 250 users. I see a count of JIRA licenses in use but not for Zephyr. I know there is a separate licence for Zephyr, but is that 250 user count for both or for each? Thanks!
The license count for the add-on must meet the license count you have for the add-on. When a new user is added to have application access, one of the Zephyr add-on licenses will automatically be consumed which will make the used license count equivalent to JIRA's licensed users count.
This is from the Browse, try, and buy add-ons for Atlassian products FAQ:
Purchase the license tier that matches the number of users you have licensed for your host application. For example, if you have a 25-user Confluence license, purchase the Confluence add-on at the 25-user tier. The add-on will only function if its license matches or exceeds the tier of the host application – even if only some of your licensed users need to use the add-on.
For JIRA, you must purchase the add-on license that matches the highest JIRA application tier. For example, if you have a 500-User JIRA Software license, and a 20-Agent JIRA ServiceDesk license, your JIRA add-ons must be at the 500-User level.
Hopefully that clears things up a bit!
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