License coverage - upgrade Jira.

I have a JIRA license, which ended 2016, may 18th. It's running version 6.3.9, and there is an update, 6.4.13, released 2016, march, 3rd.

 

I tried to upgrade it, but got a message saying it's not possible. 

 

"JIRA support and updates for this license ended on 18/05/2015. JIRA updates created after 18/05/2015 are not valid for this license."

 

Is this correct, it doesn't matter if the update was released previously from the license expire date?

1 answer

This widget could not be displayed.

I think you need to look again at your licence - the error message says it expired in 2015, not 2016.

If you do have a licence through 2016, it's not been applied to your system.  Go to your my.Atlassian account to find it, and apply it, and you should find it's ok then.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

173 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you