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License charge

Hi there,

2 thing need to clarify on license charge if;

1- Revoke the user from entire web site, does this user still counted in the billing.

2- If i send the invitation, and the user not accept it. Does this user will be count in the next billing?



2 answers

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Answer accepted
Jack Community Leader Sep 19, 2019

Users are billed if they are active. As soon as they are invited they are active and when you deactivate them billing ceases.

if revoke is consider deactivate?

Jack Community Leader Sep 20, 2019


0 votes
Answer accepted

Just check if that user is active in JIRA - or if it is member of any group AND has logged in,

If not , it does not count under your license count.

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