Licences for JIRA support portal

Hi, We are trialling Jira Service Desk and wonder, do we have to have a licence for all of our customer portal users?

I understand the need to have a licence for every user using the system, but for those using the portal only, we need some flexability as we could have hundreds who would use it only once or twice a year.

3 answers

1 accepted

This widget could not be displayed.

Currently, yes, you do.

Atlassian know that it doesn't work for smaller organisations and are promising some more options, possibly along the lines of "agent based licences", but I don't know what they are, or just what "soon" meant. The last time I spoke to a rep about it was February, and it was supposed to be "soon", but I've not heard more. (Mind you, I haven't gone and bothered him either!)

This widget could not be displayed.

do we have to have a licence for all of our customer portal users?

At the moment, yes. A reasoning behind this model can be found here: https://blogs.atlassian.com/2013/11/insight-jira-service-desks-pricing-model/.

Please feel free to share your thoughts with us through:

https://atlassian.wufoo.com/forms/jira-service-desk-pricing-model-feedback/

This widget could not be displayed.

Thanks for your feedback. I am speaking to the sales rep. This may lose them a sale!

Shame really. I hope they can do something.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

99 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you