Hi, We are trialling Jira Service Desk and wonder, do we have to have a licence for all of our customer portal users?
I understand the need to have a licence for every user using the system, but for those using the portal only, we need some flexability as we could have hundreds who would use it only once or twice a year.
Currently, yes, you do.
Atlassian know that it doesn't work for smaller organisations and are promising some more options, possibly along the lines of "agent based licences", but I don't know what they are, or just what "soon" meant. The last time I spoke to a rep about it was February, and it was supposed to be "soon", but I've not heard more. (Mind you, I haven't gone and bothered him either!)
do we have to have a licence for all of our customer portal users?
At the moment, yes. A reasoning behind this model can be found here: https://blogs.atlassian.com/2013/11/insight-jira-service-desks-pricing-model/.
Please feel free to share your thoughts with us through:
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot