We are a company bringing software support to 300+ customers and we need to track every Issue and Question from the customer. We want to let them join into a project and make issues for us to solve it or answer it.
The trouble with this, we cannot afford to pay 7$ monthly for every single customer.
I was thinking maybe we can use another free issue tracking like gitlab and synchronize it with jira but I would really like to only use Jira for this.
Which one is the right approach?
Look at Jira Service Management - agents are expensive compared to Jira Software users, but you only need a few. Customers are free though, and have a simplified view and place to ask questions and raise support requests (and if you have Confluence, there's a knowledge base function with automated searching so the portal can redirect people to read docs if they're asking a question with a known answer)
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