All of our potential service desk customers have user accounts for other internally developed services stored in a MySQL database as a simple row with a username and a salted hash in it. We don't use LDAP or anything fancy - just queries to the database from our own applications.
What is the least painful way to get these username/salted-password-hash pairs into Crowd or JIRA Service Desk such that our users can log in without creating new service desk accounts and without opening our service desk to the general public?
This depends on whether you want your mysql database to continue being the canonical store of users for your organisation. If you don't want that, I would:
If you do want your mysql user base to continue being the canonical store, you have the option of extending that with a script (/dedicated service) that periodically syncs from your mysql user base to Crowd using Crowd's REST APIs (easy but causes a delay when users are added/removed/updated), or ignoring the preceding and implementing a custom Crowd directory to read directly from your mysql database.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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