Later added person does not receive email notifications

[Blommetje]

I have Jira installed on our own server with working email notification. I later added a user in Jira en added him to the project.

He however is the only one not getting any emails...

I added him to the Group Developers and Users.

I placed him in Project Roles for the project

Don't know where else to look.... anybody knows what to do?

Thnx!

[Blommetje · Accepted solution]

Fixed.

Issue was: No other domain other then my work domain could receive email from Jira.

Issue can be fixed by:

1) Set up STMP correctly WITH (!) a username / password. This has to be a existing email adress, so create one. I made jira@companyname.com

2) Send a test email to both your work domain and some test domains (gmail, yahoo, hotmail)

3) Check the spamfilter.

4) Check the inbox of jira@companyname.com (During set up i recieved some delivery failure emails - they might clear things up)

5) Make sure your server is not blacklisted like mine was.

[Blommetje]

Created an email account and connected OK. I can now send it to my gmail, but no longer to my work domain... checked the spam filter and it is not there. Jira's log says email is send OK.

A little bit closer, but still not there..

[Rickard Johansson [Tieto]]

Hello Maarten,

Have you looked at the notification scheme, By default it is only the people directly tied to an issue that gets notifications.

Best Regards,

Rickard Johansson

[Blommetje]

Yeah, I did. I also made some test cases and changed his email in my private email. Nothing came through... When i put the issue on my name (work email) I get an email, put on his name (my private email).. nothing.

[Rickard Johansson [Tieto]]

Are his emal on the same domain as your work email? The Mailserver might be configures to only send allow mails through to a specific domain -- in which case you will have to configure it to allow JIRA to send mail outside of the workdomain.

-Rickard

[Blommetje]

No, he is from a third party company but his colleague is getting emails. Same domain, different name.

[Rickard Johansson [Tieto]]

The only think I can think of atm would be that there might be an exception made per user rather than per domain.

-Rickard

[Andy Brook [Plugin People]]

Send an email to him from the JIRA mail settings screen, see the response, if you see it go out, I think the problem is likely his end, either a spam catcher is at work or there is a client side mailbox filter....

[Blommetje]

I been checking some more and found there were 170 email in the outgoing cue. Not so good... Also i tried sending test emails and to my office (domain) everything went fine, but other domains not. So i might be your suggestion of specifying to send outside of the domain...

[Blommetje]

The issue lies propably in the fact that I did not specify a username/password in the smtp setting screen. Jira says it connects ok, but outgoing mail might be problem...which is the case.

[Blommetje]

Think I got it figured out. The server is blacklisted. Spoke with IT and the was abused as a spammachine. Hopefully this will be fixed and all should be good!

Thanks for all the support!