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Last Modified Date on Tickets

Hello.  Any ideas on how to see 'last modified' or 'last interaction' times on tickets when looking at queues?  I don't have access to dashboard customization but assume this would be something available as a column choice?  Thanks for your feedback.   

2 answers

2 accepted

Hi Joseph,

you can use JQL field updated (or alias updatedDate).

More recent Jira 8.x versions also have the updatedBy() function.

1 vote
Answer accepted

Hey @Joseph Robinson ,

I believe the 'Updated' field is the one you're looking for here,

- Note, this is a date field

You'll be able to add this as a column when you're searching for issues. You'll also be able to add this field as column in a Service Desk queue view - if you have the correct Service Desk 'Agent' permission set

Hope this helps!

Thank you for your quick response.

Like Seon_Shakespeare likes this

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