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Last Modified Date on Tickets

Hello.  Any ideas on how to see 'last modified' or 'last interaction' times on tickets when looking at queues?  I don't have access to dashboard customization but assume this would be something available as a column choice?  Thanks for your feedback.   

3 answers

2 accepted

Hi Joseph,

you can use JQL field updated (or alias updatedDate).

More recent Jira 8.x versions also have the updatedBy() function.

1 vote
Answer accepted

Hey @Joseph Robinson ,

I believe the 'Updated' field is the one you're looking for here,

- Note, this is a date field

You'll be able to add this as a column when you're searching for issues. You'll also be able to add this field as column in a Service Desk queue view - if you have the correct Service Desk 'Agent' permission set

Hope this helps!

Thank you for your quick response.

Like Seon Shakespeare likes this

How can we make sure the "Last Updated" is available for customers in customer portal?

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