Is there any way, that Jira can label E-Mail requests automatically as incidents?
For example: We have a server, and whenever there is an issue, the programm automatically sends an E-Mail to our Jira-E-Mail. Now we want this issue to be labeled as an Incident and not as E-Mail request. I figured since it is always the same sender and subject because its computer generated, there might be a function like "When the sender is xyz, label the issue as an incident". But I have yet to find anything like this.
Can anyone help me?
First I will point you to the documentation - automate-your-jira-cloud-processes-and-workflows
the concept of automation flow:
in your case it will be something like this….
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